Cancellation & Refund Policy

At Viraalay, we strive to offer a seamless and transparent booking experience. Please read our refund and cancellation policy carefully before confirming your reservation.

1. CANCELLATION & REFUND POLICY

• Cancellations made 14 days prior to check-in are eligible for a 100% refund.
• Any cancellation made between 7-14 days of check-in will be eligible for 50% of refund.
• Cancellation within 7 days of check-in will not be eligible for refund.
• Refunds, wherever applicable, can take anywhere between 7–10 working days to get credited back to the original payment method.

2. PEAK DATES POLICY

Bookings during peak dates are strictly non-refundable and non-cancellable. The cancellation policy is overridden during major peak periods and public holidays including but not limited to:

• Independence Day ( 15th August )
• Gandhi Jayanti ( 2nd Oct )
• Diwali ( from Dhanteras through the following 10 days )
• Christmas & New Year ( 21st Dec - 4th Jan )
• Republic Day ( 26th Jan )
• Valentine's Day ( 2-nights period surrounding 14th February )
• Holi ( From Holika Dahan through the following surrounding dates )

No cancellations, refunds, or modifications will be accepted for bookings falling within these periods.

3. RESCHEDULING POLICY

• Rescheduling requests made within 14 days of check-in are not permitted.
• In case of approved rescheduling outside the restricted period, any fare difference must be paid by the guest.

4. REGISTERED COMPANY DETAILS

Company Name: MANPEKSHA HOSPITALITY LLP

Registered Address:
A-333-A, Shastri Nagar,
Jalori Gate Sub Post Office,
Shastri Nagar, Jodhpur, Rajasthan – 342003, India.

At Viraalay, we strive to offer a seamless and transparent booking experience. Please read our refund and cancellation policy carefully before confirming your reservation.

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